Annual Report

Coming soon! 2024 Annual Report

We hope you enjoy our 2024 Annual Report, soon to be linked and previewed above.

To explore the FY '24 data for our distinct yet interconnected programs, expand the individual sections below.

Neighbors Served: 89
Total occupied bed nights in shelter (open all year): 8,970
Of the 10 neighbors who moved to permanent housing in this period, the average length of stay at Champlain Place was 53.33 days. The median length of stay for that group was approx. the same.
Among all shelter guests, the average length of stay was 38.05 days with a median stay of approx. the same and a long stay of 365 days.
Current shelter waitlist (as of 9/30): 62

Learn more about Champlain Place Emergency Shelter

Addison Community Action

Heat and Utility Assistance

Crisis Fuel

Neighbors served: 334
Households served: 148
Dollar amount dispersed: $75,828

Warmth Support Program

Neighbors served: 220
Households served: 106
Dollar amount dispersed: $32,333

Housing Financial Assistance

Neighbors served: 123
Households served: 47

Housing Services Coordination

Neighbors served: 181
Households served: 82

VITA

Tax returns completed: 197
Tax returns accepted: 175
Combined tax credits and refunds: $330,053

Chittenden Community Action

Heat and Utility Assistance

Crisis Fuel

Neighbors served: 1,346
Households served: 539
Dollar amount dispersed: $236,993

Warmth Support Program

Neighbors served: 1,627
Households served: 690
Dollar amount dispersed: $194,356

Housing Financial Assistance

Neighbors served: 1,058
Households served: 474

Housing Services Coordination

Neighbors served: 1,428
Households served: 681

VITA

Tax returns completed: 1,533
Tax returns accepted: 1,477
Combined tax credits and refunds: $3,475,631

Franklin and Grand Isle Community Action

Heat and Utility Assistance

Crisis Fuel

Neighbors served: 913
Households served: 379
Dollar amount dispersed: $216,708

Warmth Support Program

Neighbors served: 1,380
Households served: 554
Dollar amount dispersed: $177,784

Housing Financial Assistance

Neighbors served: 494
Households served: 226

Housing Services Coordination

Neighbors served: 526
Households served: 244

VITA

Tax returns completed: 295
Tax returns accepted: 283
Combined tax credits and refunds: $583,271

Community Action: Meeting people where they are.

CORA

Number of locations visited: 40-60
Number of neighbors served: 339
Number of individual visits: ~500

Community Resource Center

Number of individual visits: 30,008
Number of neighbors served: 2,664
Average individual visits/day: 131

Coordinated Entry

Neighbors served: 1617
Households served: 1225
Neighbors housed who were in the program: 440
Households housed who were in the program: 275

Learn more about the Community Action Network

Addison Community Action Food Shelf

Neighbors served:
- Walk in: 1,050
- Deliveries: 264
- All (unduplicated): 1,284
Households served:
- Walk in: 497
- Deliveries: 120
- All (deduplicated): 603
Pounds of food donated: 68,040

Burlington Food Shelf

Neighbors served:
- Walk in: 9,218
- Deliveries: 1,177
- All (deduplicated): 9,942
Households served:
- Walk in: 5,128
- Deliveries: 530
- All (deduplicated): 5,478
Pounds of food donated: 1,838,528

NorthWest Family Foods

Neighbors served:
- Walk in: 2,952
- Deliveries: 508
- All (deduplicated): 3,283
Households served:
- Walk in: 1,533
- Deliveries: 262
- All (deduplicated): 1,704
Pounds of food donated: 301,754

Learn more about Feeding Champlain Valley

Neighbors served: 602
- Addison: 38
- Chittenden: 432
- Franklin/Grand Isle: 124
- Other: 8
Households served: 342
- Addison: 22
- Chittenden: 252
- Franklin/Grand Isle: 60
- Other: 8
Finance and Business Development classes:
- 53 financial literacy classes
  - 19 Spend SMART
  - 11 Keys to Credit
  - 9 Sustaining the Rent
  - 7 Avoiding Scams and Financial Fraud
  - 3 Creating a Financial Future
  - 3 Credit Basics
  - 1 Career Empowerment Day
- 19 Micro Business Development Workshops
  - 5 Digital Literacy classes for business owners
  - 3 Community Kitchen Academy classes taught by Micro Business Development coaches
  - 1 Financial energy workshops
Counseling sessions offered:
- 93 financial literacy counselling sessions
- 71 GreenSavingSmart counselling sessions
- 797 Micro Business counselling sessions
Micro Business Development clients supported in finding, applying for, and receiving $408,266 in grants and loans to start, sustain, or expand a small business.
Grants provided to small businesses run by New Americans: 5 grants, totaling to $125,000

Learn more about Financial Futures Programs

Number of Head Start children served from total number of families: 197 families, 212 children
- Addison: 31 families, 33 children
- Chittenden: 128 families, 136 children
- Franklin and Grand Isle: 38 families, 43 children
Number of Early Head Start children served from total number of families: 137 families, 189 children
- Addison: 31 families, 37 children
- Chittenden: 76 families, 107 children
- Franklin and Grand Isle: 30 families, 45 children
Number of home visits and number of participants, by county: 140 participants, 2,269 home visits (Home Visiting program only)
- Addison: 23 participants, 345 home visits
- Chittenden: 68 participants, 1229 home visits
- Franklin and Grand Isle: 49 participants, 695 home visits
Percentage of 4 y/o preschoolers meeting/exceeding expectations for kindergarten readiness: Average – 84% across all domains of learning
- Social Emotional – 88%
- Physical – 99%
- Language – 85%
- Cognitive – 90%
- Literacy – 74%
- Math – 72%

Learn more about Champlain Valley Head Start

Neighbors served: 1,651
- Addison: 80
- Chittenden: 825
- Franklin/Grand Isle: 245
- Other: 501
Households served: 1,222
- Addison: 49
- Chittenden: 548
- Franklin/Grand Isle: 140
- Other: 485
VT Fair Housing Project:
- Neighbors served: 128 fair housing consults (VTT, MHP, FH)
- Workshop participants: 1,076 community members, municipal officials, and housing & service providers attended Fair Housing & Know Your Rights workshops
- Fair Housing Month activities: 21 libraries, 8 housing sites, and 10 community groups
VT Tenants:
- Neighbors served via hotline: 709 (1051 consults)
- Renters’ workshop participants: 596
- Interpreted renters’ workshop participants: 29
VT Mobile Home Program:
- Households served via hotline: 223 (490 consults)
- Mobile home parks assisted: 22 unique sites (50 activities)
- Number of residents contacted: 815
HOME Family Voucher Program:
- Program participants: 213 families
- Housing secured: 145 families
- Successful transition to permanent vouchers: 38 families
- Neighbors experiencing homelessness served: 439, including 247 children
Statewide Asylum Seekers Assistance Program:
- Regional organizations supported: 6
- Households served: 72 (106 adults and 49 children)
- Services: 625 assists related to employment, housing stability, self-sufficiency, and community integration

Learn more about Housing Advocacy Programs

Community Ambassadors Program:
- Community Ambassadors employed: 26
- Total number of Ambassadors hired: 19
- Number of Resource Navigation Gatherings: 9 (8 House parties and 1 Resource Navigation event)
- Translation and Interpretation services requests: 233
- Translation and Interpretation services completed: 229
- Interpreter training sessions offered: 2, 11 participants in each
Affordable Connectivity Program (ACP)
- Neighbors reached in Chittenden County by ACP Program: 1,476
- Neighbors enrolled in Chittenden County to ACP Program: 28
Staff Resources:

Diversity training sessions offered: 6
Participants on average per diversity training session: 40
Members of Racial Equity Committee: 25
Racial Equity sessions offered: 6
Participants on average per Racial Equity session: 14

Karibu Cultural Celebration & New Hope Award Presentation Ceremony
- The 2024 Karibu Cultural Celebration was held on November 2 at The University of Vermont’s Fleming Museum of Art. The event was attended by more than 165 community members and raised over $27,000 to support the CVOEO Asylum Seekers Assistance Program, which provides asylees with emergency funds to purchase essential items, including personal hygiene supplies, diapers, food, and medicine.
- The evening also featured the Crystal Family New Hope Award Presentation Ceremony, honoring the 2024 winners, Mona Tolba & Samuel Dingba.
  - Number of nominations received: 7
  - Awards distributed: 2, $1,000 each
  - Winners: 2

Learn more about the Office of Racial Equity & Community Inclusion

Neighbors served: 65
Total occupied bed nights in shelter (open all year): 5,589
Of the 15 neighbors who moved to permanent housing in this period, the average length of stay was 174 days. The median length of stay for that group was 140.
Among all shelter guests, the average length of stay was 98 days with a median stay of 76 and a long stay of 365 days.
Current shelter waitlist (as of 9/30): 84

Learn more about Samaritan House/Tim's House

Victims/survivors served, individual adults and children: 446 adults and 56 children
Total nights of shelter offered for all individual adults and children: 3,506
Victims/survivors served in transitional housing: 8 adults and 4 children
Calls received for shelter that were not accommodated due to capacity: 111
Total hotline calls, chats and emails: 1,427
Number of households assisted with housing navigation: 12
Number of households served outside of F/GI Counties: 30

Learn more about Voices Against Violence/Laurie's House

Neighbors served: 313
- Addison: 76
- Chittenden: 134
- Franklin: 85
- Grand Isle: 18
Households served: 176
- Addison: 41
- Chittenden: 79
- Franklin: 45
- Grand Isle: 11
Households who previously received fuel assistance: 102 homes, or 58%
Estimated average annual savings:
- 13,296 Gallons oil
- 5,368 Gallons propane
- 6,624 Gallons kerosene
- 6,733 CCF natural gas
- 26 Cords of wood
- 19 kWh of electricity
Total household units, whether it be an apartment in a multi-family house, a mobile home or a single-family home, who received weatherization services/energy efficiency improvements: 176 total household units
- 155 single family household units
- 9 2-4 household unit multis (including 7 two-unit buildings, 1 three-unit, and 1 four-unit)